Shipping policy

Delivery Costs

  • Standard shipping: The order costs are given in the advertisement for orders below EUR 100.
  • Free delivery for orders above EUR 100.

CHAPTER 4. DELIVERY AND SHIPPING COSTS

Orders are delivered via:

  • GLS courier,
  • personal pickup.

The estimated delivery time is usually 2–5 business days.

The Seller is not responsible for delays caused by the carrier.

Upon receipt of the shipment, the Customer should:

  • verify the contents and completeness of the shipment,
  • inspect the external packaging and Product condition,
  • prepare a damage report together with the courier in the event of damage.

Personal pickup is available at: ul. Topolowa 20, 32-447 Siepraw, Poland.

CHAPTER 5. PAYMENT METHODS

The following payment methods are available in the Store:

  • Credit/debit card payments processed via Przelewy24 (PayPro S.A.),
  • BLIK mobile payments,
  • Klarna deferred or installment payments,
  • Przelewy24 online bank transfers,
  • Cash on delivery (COD).

Transactions are secured using SSL/TLS encryption and payment operators compliant with PCI DSS standards.

The Store does not store payment card details or bank login credentials.

The Customer is obliged to make payment when placing the order unless a deferred payment method has been selected.

Orders paid by traditional bank transfer must be paid within 5 business days from the order date.

CHAPTER 6. COMPLAINTS

The Seller is liable for any lack of conformity of the Product with the Agreement in accordance with applicable consumer laws.

The Seller is liable for any lack of conformity existing at the time of delivery and revealed within 2 years from delivery.

If the Product is non-conforming, the Consumer may request repair or replacement.

The Seller shall perform the repair or replacement within a reasonable time and without excessive inconvenience to the Consumer.

If repair or replacement is impossible or excessively costly, the Consumer may request a price reduction or withdraw from the Agreement.

Complaints may be submitted:

  • in writing to: ul. Topolowa 20, 32-447 Siepraw, Poland
  • via e-mail.

The complaint should include:

  • Customer details,
  • description of the defect,
  • order number,
  • proof of purchase (optional).

Complaints are processed within 5 business days.

CHAPTER 7. RIGHT OF WITHDRAWAL

Pursuant to consumer protection laws, the Consumer may withdraw from the Agreement without providing any reason within 14 days from the date of receiving the Product.

To exercise the right of withdrawal, the Consumer must submit a clear statement informing the Seller of the decision to withdraw.

The Product should be returned within 14 days from withdrawal.

The Consumer bears only the direct costs of returning the Product.

The Seller shall refund all payments received, including the standard delivery costs, within 14 days from receipt of the withdrawal statement, but may withhold the refund until the returned Product is received.

The right of withdrawal does not apply in cases specified by law, including:

  • customized Products,
  • sealed Products opened after delivery for hygiene reasons,
  • digital content delivered electronically after consent to immediate performance.

The right of withdrawal also applies to Entrepreneurs with Consumer Rights.

CHAPTER 8. OUT-OF-COURT DISPUTE RESOLUTION

If the complaint procedure does not bring the expected result, the Consumer may use out-of-court complaint and redress procedures, including:

  • mediation before the Trade Inspection Authority,
  • consumer arbitration courts,
  • assistance of municipal or district consumer ombudsmen,
  • the EU ODR online dispute resolution platform.

CHAPTER 10. FINAL PROVISIONS

These Terms and Conditions define the rules for concluding and performing sales agreements for Products available in the Store.

The sales agreement is concluded between the Customer and the Seller.

The Terms and Conditions are available electronically on the GardenDekory Shopify Store website.

The Customer is prohibited from posting unlawful content on the GardenDekory Shopify Store website.

In matters not regulated herein, applicable provisions of Polish law shall apply.

If any provision of these Terms and Conditions is found invalid or ineffective, the remaining provisions shall remain in full force and effect.